By now I am ready to sell this poorly built and sourced vehicle. The dealer told me Caddy had also had issues with this screen, there was nothing they could do and replacement would be $1300-ish. Over the next 2 months the smudge began to encompass the entire screen. When I did call back,2 months later they had no documentation and said there was no reason they would have touched the screen. I immediately called, they were closing, said they documented it and then Covid hit. We were almost 1/2 way home before I realized it was under the screen and couldnt wipe off. (not Caddys fault) When we picked up the vehicle. To add insult to injury I had the work done at Lockhart Cadillac in Greenwood Indiana right as I had the headlights replaced I also had the front park assist sensor replaced.
Oddly no supervisor available but they will call me back within 72 hours Just called today only to be told they were sending me a letter as I do not have proper documentation!!! Am on hold waiting for a supervisor-Just furious. was told I should receive check around 8/14/20. I received the same letter, had mine replaced on 3/3/20 and sent in to Cadillac called to confirm receipt-confirmed and followed up 2x since. Sweepstakes Of The Month: Win a 2023 Corvette Z06 Convertible. This report was written in collaboration with our sister publication, Cadillac Society.
Subscribe to GM Authority for more Cadillac SRX news and Cadillac news as this story develops in the coming weeks and months. Without a formal fix or recall, 2010-2015 SRX owners will have to continue to grapple with flickering and/or dim headlights. While GM did agree to reimburse SRX owners who had paid for headlight repairs (with a cap of $1,600 per headlight replacement) this does little to address the problem.
Another customer said that driving the vehicle has become so dangerous, they have instructed their family to sue Cadillac for wrongful death if the vehicle’s poor lighting results in a fatal accident. Some say they cannot drive their vehicles at night due to the reduced headlight performance, but Cadillac’s warranty would still not pay for a fix. Other owners have left similar complaints with Cadillac Society. We need to get proactive to force GM to issue a formal recall.” It is also my understanding there were over 60,000 vehicles involved, but very few received the letter. It is my understanding the lawsuit reached a settlement to send these letters out and the customers would have to fix on their own and submit for reimbursement. The dealership said they were using a new part, only to find out they put the same part, which is going to cause the same problem.
“I ended up spending $2,000 to change both headlights. “I am very disappointed with GM and the dealerships that don’t care for the customers,” she said in a December 2019 comment. This was the experience of one GM Authority commenter Cristina, who says she purchased her 2014 model-year Cadillac SRX from Dimmit Cadillac in Clearwater, Florida. The replacement headlights also use the same design, leading owners to experience the same issue even after paying thousands of dollars for repairs. The SRX’s headlights have weather seals that may erode prematurely, which may allow moisture to enter the headlight casing and cause the bulb to flicker, dim or burn out entirely. The comment section on our original story regarding the Detroit lawsuit is also a constant stream of owner complaints. Nearly a year later, GM Authority and its sister site, Cadillac Society, continue to receive messages and emails from Cadillac SRX owners complaining of the vehicle’s faulty lights. That same month, GM settled in a separate class action filed over the same issue, agreeing to reimburse certain SRX owners who had paid out of pocket for headlight repairs. Last April, a class-action lawsuit was filed in Detroit against General Motors alleging the 2010-2015 Cadillac SRX crossover came equipped with faulty headlights.
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